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Open to the Public: Monday - Friday 10am-4pm by appointment. Please contact us by email or phone to make an appointment with one of our product experts. We will be closed for the holidays from Friday 24th Dec and will re-open on Monday 10th January 2022.

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Open to the Public: The Sydney showroom is temporarily closed. Please contact us by email or phone with any queries or to make an appointment with one of our product experts.

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  • Design Check Service

Service Perfection

Factory Certified Service

You've invested in Sub-Zero and Wolf – the finest luxury appliances in the world. Should any problems with your appliances arise, you deserve the best service experience possible: fast, complete resolution of all issues, and the peace of mind that goes with it. Here's why Factory Certified service delivers that "best in class" experience:

  • Factory Certified technicians are handpicked, rigorously screened and trained by Sub-Zero and Wolf
  • They are experts in product maintenance, diagnostics, repair and customer relations
  • They use only genuine Sub-Zero and Wolf replacement parts, and have many of them on hand so your problems will be resolved quickly and completely
  • They are committed to true "white glove service" while in your home
Factory Certified Service
If you have questions relating to your new appliance, wish to order spare parts or accessories, or require a visit from one of our highly experienced technicians, please phone 03 9600 2218 or email

Design Check Service

We offer a Design Check service to ensure your new Sub-Zero and Wolf appliances are installed perfectly.

  • We can liaise directly with your architect, interior designer, builder and or cabinet-maker and check your kitchen design layout to identify your unique installation requirements.
  • Sub-Zero and Wolf appliances have unique requirements for plumbing and electrical outlet locations so this service is crucial to ensure your set up is correct prior to installation.
  • Please contact us for further assistance or to discuss your requirements on 03 9600 2218 or
  • To ensure your Sub-Zero and Wolf appliances are delivered with ease, and minimal disruption our Dealers will also undertake a delivery access check.