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Service Perfection

Factory Certified Service

You've invested in Sub-Zero and Wolf – the finest luxury appliances in the world. Should any problems with your appliances arise, you deserve the best service experience possible: fast, complete resolution of all issues, and the peace of mind that goes with it. Here's why Factory Certified service delivers that "best in class" experience:

  • Factory Certified technicians are handpicked, rigorously screened and trained by Sub-Zero and Wolf
  • They are experts in product maintenance, diagnostics, repair and customer relations
  • They use only genuine Sub-Zero and Wolf replacement parts, and have many of them on hand so your problems will be resolved quickly and completely
  • They are committed to true "white glove service" while in your home

If you have questions relating to your new appliance, wish to order spare parts or accessories, or require a visit from one of our highly experienced technicians, please phone 03 9600 2218 or email

Factory Certified Service

Design Check Service

We offer a Design Check service to ensure your new Sub-Zero and Wolf appliances are installed perfectly.

  • We can liaise directly with your architect, interior designer, builder and or cabinet-maker and check your kitchen design layout to identify your unique installation requirements.
  • Sub-Zero and Wolf appliances have unique requirements for plumbing and electrical outlet locations so this service is crucial to ensure your set up is correct prior to installation.
  • Please contact us for further assistance or to discuss your requirements on 03 9600 2218 or
  • To ensure your Sub-Zero and Wolf appliances are delivered with ease, and minimal disruption our Dealers will also undertake a delivery access check.