To Our Valued Customers,
We are delighted to see our owners’ homes become the cornerstone of daily life, the backdrop for unforgettable moments worth sharing, and places of a true self-expression. We are proud to serve you as you craft those exceptional spaces, and we continue to take our mission to deliver high-quality products and experiences extremely seriously.
We have worked tirelessly to successfully remedy many of the issues originally responsible for disrupting our ability to produce. Output at our facilities continues to grow with investments made in people, equipment, facilities, and technologies to increase our capacity on all product lines. Our teams have effectively reduced lead times for many product categories and have addressed several supply constraints as we maintain our full product offering. Unfortunately, our ability to deliver remains disrupted due to a handful of new supply shortages that are affecting specific product families. We are acutely aware of this impact and offer our sincere apologies for any inconvenience you have experienced during this time.
To ensure we deliver the best-in-class experience you expect from our brands, we continue to take considerable action to respond to and mitigate ongoing setbacks. We are making strategic and significant investments in:
- Increased production talent acquisition
- Equipment, technology, and infrastructure
- Enhanced quality checks
- Adjusting our global supply chain and logistics strategy